LEGAL
- INTRODUCTION TO TERMS AND CONDITIONS
- Welcome to the Etihad Arena. If you continue to browse and use this portal you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy (a copy of which is available here) govern our relationship with you in relation to this portal. If you do not agree to any of these terms and conditions, you must not use this portal.
- 1. Definitions and Interpretation
- In these Terms, certain words have specific meanings, as follows:
“Yas Bay Arena – Sole Proprietorship LLC ” / “we” / “us” / “our” means the following company: Yas Bay Arena – Sole Proprietorship LLC
“Event” means a musical, concert, sporting, trade, comedy, community show or conference, or other live event taking place at the venue.
“Organiser” means a person or entity organising an Event, which may be us and/or may be another person or entity such as a promoter, producer, artist, sporting team or record label.
“Etihad Arena” means the multipurpose entertainment destination located at Yas Bay, Yas Island , Abu Dhabi, United Arab Emirates, including each of the Venues (as defined below).
“Ticket” means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.
“Ticket Agent” means a person authorised by the Organiser(s), to sell Tickets on behalf of the Organiser(s).
“Ticket Terms” means the terms and conditions of Etihad Arena (and in some case any other Organiser) which are printed on the back of hard copy Tickets or otherwise displayed in relation to Tickets.
“Venue” means Etihad Arena, Yas Bay, Yas Island, Abu Dhabi , or the areas known as “entertainment hubs ”
“Venue Terms” means these terms and conditions.
“you” / “your” means any person seeking admission to Etihad Arena and/or to any specific Venue to attend an Event.
“Website” means all parts of our website www.etihadarena.ae
“Apps” means our mobile applications and any tools contained therein.
“Platforms” means our Website, Apps, social media pages and other technological platforms.
“Attractions” means Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi and Qasr Al Watan leisure facilities, operated by Farah Experiences L.L.C, in Abu Dhabi with new leisure facilities planned for the future. - 2. How These Terms Work
- Ethara operates the Etihad Arena and the Venues. Your admission to and conduct at the Etihad Arena all Venues and at all Events is governed by these Venue Terms. By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted these Venue Terms and, where a Ticket has been purchased, the Ticket Terms. Some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when using your Tickets to attend an Event. These will apply in addition to the Venue Terms and the Ticket Terms. If there is any inconsistency between these Venue Terms and the Ticket Terms, and the terms specified by Organisers and/or Ticket Agents, these Venue Terms and the Ticket Terms will apply in priority to the others. To the extent that there is a conflict between these Venue Terms and the Ticket Terms, the Ticket Terms will take precedence.
- 3. Amendments To These Terms
- These Venue Terms may be amended from time to time, to reflect changes in the rules of admission, changes in health and safety and/or security procedures, changes to the arrangements in place between Yas Bay Arena – Sole Proprietorship LLC and relevant Ticket Agents and/or Organisers, and/or changes in relevant laws and regulatory requirements.
Each visit to the Etihad Arena (including each Venue) will be subject to the Venue Terms in force at the time of the visit. It is your responsibility to check the Venue Terms before entering the Etihad Arena, so that you are aware of any changes.
Yas Bay Arena – Sole Proprietorship LLC reserves the right to change its Ticket Terms from time to time, as these may vary on an Event by Event basis. It is your responsibility to check the Ticket Terms for each Event. - 4. Your Ticket
- By receiving your Ticket, you agree to comply with and be bound by these Terms, applicable Venue health and security measures and any applicable laws and regulations which govern the use of your Ticket. We may apply additional terms and conditions to the use of your Ticket at any time without notice. By attending the Venue, you warrant that you have complied with any such additional terms and conditions. Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time including paperless mechanisms. Tickets cannot be cancelled or exchanged after purchase, other than in accordance with these Venue Terms and the terms of the Ticket Agent from which they are purchased. All Tickets are the property of the Organiser. You must return any Ticket you hold to our representatives if we ask you to do so. The ticket grants a one-time entry into the Etihad Arena, with no right of re-entry. All ticket sales are final. Tickets are non-refundable, non-transferable and non-exchangeable, and are for your personal use only. We can confiscate a ticket from you if you resell it or attempt to resell it at a price above face value. The Arena reserves the right to cancel any tickets bought from un-authorized resellers, including through Viagogo or Dubizzle. Disorderly conduct, noncompliance with security measures, violation of any rules, policies, or regulations, or unauthorized use of this ticket may result in denial of admission or removal of ticketholder from Etihad Arena and/or prosecution, as determined in the sole discretion of Etihad Arena, their representatives, affiliates and/or agents or law enforcement. Validation of the ticket holder’s identity may be requested at the Gate. This could take the form of a valid photo ID & the credit card used for purchase. Should this ticket be lost or stolen, the Arena bears no responsibility for the illicit use of this ticket. Yas Bay Arena – Sole Proprietorship LLC will have no liability for any implications of guests purchasing or presenting fraudulent Tickets purchased through unauthorized Ticket Agents of the Event. We are not obliged to admit to the Event any person holding a damaged or split Ticket, or whose Ticket has been lost, stolen or duplicated. If you fail to produce a valid Ticket on demand, we may ask you to leave the Event. If you leave the Ticket Only Area for any reason, you will not be readmitted. No refunds or compensation will be paid to you or any third parties if we refuse to admit you to, or eject you from, the Venue. We may (a) add, withdraw, reschedule or substitute performers; (b) vary any advertised programs, prices, venues, seating arrangements and/or audience capacity; (c) delay or cancel an Event; and/or (d) exercise our rights listed above, in each case at our sole discretion, without notice and without issuing a refund or any other compensation. You and your belongings may be searched at the Venue at any time and an ID check carried out. We may deny you entry to the Venue if you: (A) cannot produce original identification (being a valid passport, UAE driving licence or UAE or GCC Identity Card in your name); or (B) pose or may pose a risk to yourself or any other person (in our sole opinion), in each case without refund or other compensation. You must not bring into the Venue any: (a) alcohol, food, beverage, bottle, container, flags, chairs or other furniture; (b) camera with an interchangeable lens, tablet computers or other recording equipment, or “selfie sticks”; (c) animals; (d) any items that could be used as a weapon; (e) reworks, laser pointers, strobe lights, musical instruments and/or amplification equipment; (f) prams; (g) other item which we or Venue security personnel consider presents a security risk or may be used to damage the Venue or interfere with the Event or affect the experience of other Event attendees. While in the Venue, you must not throw things or otherwise engage in any behaviour which is anti-social or dangerous to others, to the Venue or to yourself (in the sole opinion of the Organiser or Venue security personnel). Failure to adhere to the Venue Terms may result in you being denied entry or removed from the Venue. Attendance is at your sole risk. By attending the Venue you waive any claims you have or may have against Yas Bay Arena – Sole proprietorship LLC and its affiliates, the Organiser, Venue management, the Venue, any performer and each member of such persons’ families, affiliates, agents, officers, directors, owners and employees, for personal injury, loss of or damage to property (including any vehicle in the Venue car park) or death (in each case, howsoever occurring, and to the fullest extent permissible by law). You irrevocably consent to photography, filming and sound recording which may include you as an attendee at the Venue and its use in commercial distribution without payment or copyright The use of equipment for recording or transmitting (via digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. We are entitled to confiscate any recording or transmitting equipment (including professional cameras), unauthorised recordings, tapes, films or similar items brought to the Venue or the Event. We are not responsible for the content of any performance at the Venue. Children under the age of 16 must be accompanied by an adult over the age of 21 at all times whilst at the Venue.
- 5. Health And Safety
- In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
No smoking is permitted in any part of the Etihad Arena. Electronic cigarettes may be used in communal areas but must not be used in the arena or prohibited areas.
WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.
If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.
Please note that seats located on the upper concourse of the Etihad Arena are not recommended for those who have a fear of heights, or suffer from vertigo. In these circumstances, alternative seats will not be offered or made available to persons who purchase these Tickets. - 6. Food And Beverage
- No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverage will be available for purchase within our Venues. Bottle tops may be removed from all bottles purchased from concourse outlets or bars inside the Venue. This is to reduce the risk of them becoming rolling trip hazards, or being used as missiles. Occasionally, drinks will be decanted into plastic cups. Alcohol will not be served to those under 21. When purchasing alcohol, you may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you do not have valid photographic ID. We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.
- 7. Merchandise
- You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of the Etihad Arena including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
You must not bring into the Etihad Arena or display or distribute (whether for free or with a charge) at an Event or Venue any sponsorship, promotional or marketing materials nor any leaflets, signage or other materials containing religious or political messaging. - The Etihad Arena Website
The terms and conditions (the “Terms”) in this section govern the use of (i) all parts of our website www.etihadarena.ae (the “Website“); (ii) any of our mobile applications and any tools contained therein (our “Apps”); (iii) any of our social media pages; and (iv) any of our other technological platforms in whatever form (our Website, Apps, social media pages and other technological platforms together referred to herein as our “Platforms”).
In these Terms, the terms “Etihad Arena” or “us” or “we” or “our” refer to Yas Bay Arena – Sole Proprietorship LLC whose principal place of business is at P.O. Box 147774, Abu Dhabi, United Arab Emirates. The term “you” refers to the user or viewer of our Platforms.
By using any of our Platforms, you agree to these Terms and any applicable laws and regulations which govern the use of such Platforms. If you do not accept the Terms, please do not use the Platforms.
We may change these Terms at any time. Please check the Terms before using the Platforms as all changes are binding on you as soon as they are posted.
Permitted Use
Except as set out below, you may not in any way use the content of any Platform without Yas Bay Arena – Sole Proprietorship LLC’s prior written consent. You are authorised to use and retain a copy of content of any Platform strictly for your personal use. You may not use any content of any Platform for commercial purposes without Yas Bay Arena – Sole Proprietorship LLC’s prior written consent and may not use directly or indirectly any Platform for any commercial or marketing activities or any business transactions in your name or on behalf of third parties, including any form of solicitation and offers of any kind.
You may link to our Platforms, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Certain parts of our Platforms allow you to upload and post content such as messages, information, concepts, ideas, know-how, text, photographs, graphics, videos or audio material (each a “Posting”). You represent and warrant that any Posting you make: (i) is compliant with these Terms; (ii) does not infringe any third party right (including any third party’s intellectual property rights) or any applicable law or regulation; (iii) is not defamatory, malicious or offensive (according to moral norms in the United Arab Emirates, such as promoting racism, hatred, harassment, containing threats against people or groups of people, or promoting illegal activities such as drug consumption, prostitution or pornography; (iv) is uploaded under your sole responsibility and at your sole risk and (v) (other than information collected by Yas Bay Arena – Sole Proprietorship LLC referred to in the Privacy Policy) is accessible to the public. Yas Bay Arena – Sole Proprietorship LLC cannot and does not guarantee any protection or confidentiality of your Posting. You further agree and acknowledge that by uploading any Posting to any Platform, you grant to Yas Bay Arena – Sole Proprietorship LLC, on a perpetual, irrevocable, royalty free basis, throughout the world, the right to disclose, reproduce, adapt, edit, exploit, publish, translate, perform, or create derivative works from your Posting without further reference to you and without making any payment of any kind to you.
You are responsible for making all arrangements necessary for you to have access to our Platforms.
You acknowledge and agree that Yas Bay Arena – Sole Proprietorship LLC may from time to time and at its sole discretion carry out some checking of any Posting uploaded by you or other users and may without notice delete or remove any information or content uploaded by you or any third party without any compensation and indemnification whatsoever.
Intellectual Property Rights
Yas Bay Arena – Sole Proprietorship LLC is the owner or the licensee of all intellectual property rights in the Platforms and the material published on / through them. Yas Bay Arena – Sole Proprietorship LLC reserves all of its rights with respect to all of its intellectual property.
Our status (and that of any identified contributors) as the authors of content on our Platforms must always be acknowledged.
You must not use any of Yas Bay Arena – Sole Proprietorship LLC’s trademarks or any third party trademarks displayed on our Platforms: (a) in or as the whole or part of your own or any other trademark; (b) in a manner that may be confusing, misleading or deceptive; or (c) in a manner that in Yas Bay Arena – Sole Proprietorship LLC’s sole opinion is detrimental to Yas Bay Arena – Sole Proprietorship LLC’s reputation or interests or is otherwise inappropriate.
Any Posting uploaded to or through any Platform or any other information sent to Yas Bay Arena – Sole Proprietorship LLC becomes Yas Bay Arena – Sole Proprietorship LLC’s property and you release and waive all your rights and interest to that information. You remain liable for any claim by any person for any loss, damages, cost or expense of any kind in any way related to that information
Yas Bay Arena – Sole Proprietorship LLC reserves the right to revoke at any time for any reason any license to use its content.
Disclaimer
The content on our Platforms is subject to change at any time without notice. However, please note that any of the content may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Platforms, or any content on them, will be free from errors or omissions, or is suitable for any particular purpose. The content of our Platforms is intended for informational or entertainment purposes only and is not intended to amount to advice on which you should rely; your use of any information or materials on our Platforms is provided on an “as is” basis.
While we try to make our Platforms available all the time, neither Yas Bay Arena – Sole Proprietorship LLC nor any third parties guarantee that our Platforms will be free from any interruption or access denial. Access to our Platforms is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Platforms without notice.
We do not guarantee that our Platforms will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Platforms. You should use your own virus protection software.
From time to time, our Platforms may also include links to other websites or platforms (“External Service”). These links are provided for your convenience to provide further information. They do not signify that Yas Bay Arena – Sole Proprietorship LLC endorses or approves External Service or its content. If you choose to use an External Service, such use will be subject to such External Service provider’s terms of use and privacy policy, as updated from time to time. Please read and be aware of the terms of use and privacy policy of each External Service you use. By accessing and/or using an External Service you do so at your own risk. To the fullest extent permitted under applicable law, Yas Bay Arena – Sole Proprietorship LLC does not assume any responsibility and shall not be responsible or liable for your use of an External Service, including without limitation the accuracy, reliability, or content of such External Service.
Limitation of Liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
Yas Bay Arena – Sole Proprietorship LLC (and its officers, directors, employees, shareholders and agents) exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with your access to, use of, inability to use or the results of use of the Platforms.
You agree that in no event shall Yas Bay Arena – Sole Proprietorship LLC be liable for any direct, indirect, punitive, exemplary or consequential loss or damages such as any loss of reputation, income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption; and any loss or damage due to viruses that may infect your computer equipment, software, data or other property.
Indemnification
You must comply with these Terms at all times when using our Website and you must take all reasonable precautions to avoid infringing any third party's rights in the use of our Website, including the communication of Your Content to our Website. You will be liable for any foreseeable and reasonable costs incurred by us in defending any action in respect of a claim resulting from your breach or alleged breach of these Terms of Use, if reasonable precautions were not taken by you. You agree to defend, indemnify Yas Bay Arena – Sole Proprietorship LLC and all of its associate companies, its directors, officers, partners, employees, information providers, licensors and licensees and agents harmless from and against all liabilities, claims, damages, costs and expenses, including without limitation legal fees and costs arising out of your use of the Website, Your Content, or your violation, breach or alleged violation or breach of these Terms
Violation of the Terms
Yas Bay Arena – Sole Proprietorship LLC reserves the right to remove or delete any information or content uploaded on any Platform, deny or restrict access to any Platform to any person or organisation or to block access from an individual internet access address or geographical territory to any Platform, at any time and at its sole discretion. Unauthorised use of any Platform may give rise to a claim for damages and/or be a criminal offence and Yas Bay Arena – Sole Proprietorship LLC reserves the right to take any appropriate action, including legal action, to protect Yas Bay Arena – Sole Proprietorship LLC’s rights under these Terms. You agree to hold harmless and defend Yas Bay Arena – Sole Proprietorship LLC and of its officers, directors, employees, shareholders or agents of any of them (whether or not involved in creating, producing, maintaining or delivering the Platforms) against any loss, liability, claim or demand including reasonable attorneys’ fees made by any third party arising out of or in connection with your use of any Platform in violation of these Terms or any Posting uploaded by you on or through any Platform.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the Federal laws of the United Arab Emirates as applicable therein. Disputes arising in connection with these Terms or the Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi.
Yas Bay Arena – Sole Proprietorship LLC may co-operate with any law enforcement authorities of the United Arab Emirates or any court order issued by the courts of the United Arab Emirates or any order or direction issued by the Telecom Regulatory Authority of the United Arab Emirates requesting or directing Yas Bay Arena – Sole Proprietorship LLC to disclose the identity or locate anyone posting any material in purported or suspected breach of any clauses of these Terms or any applicable laws.
Miscellaneous
If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.
All notices shall be given to Yas Bay Arena – Sole Proprietorship LLC via email at privacy@farahexperiences.com
- INTRODUCTION TO PRIVACY POLICY
- Yas Bay Arena Sole Proprietorship LLC (“YBA”, “we”, “us”, “our”) regularly collect and use personal data about individuals who visit Etihad Arena (the Venue), browse the “etihadarena.ae” website (the Website) or the Etihad Arena Mobile App (the Mobile App) and use our services. Personal data is any information that can be used, directly or indirectly, to identify you as an individual. Your privacy is very important to us and we understand our responsibilities to protect your personal data and comply with legal requirements. This Privacy Policy and our Cookies Policy provides you with details of how and why we collect and process your personal data when you are using our Website, Mobile App or WiFi services. Please review this Privacy Policy carefully. For any privacy queries, you can contact us at any time at: info@etihadarena.ae.
- 2. What personal data do we collect, and how do we collect it?
- Information we collect directly from you
- Information that you personally provide to us when registering for an account, purchasing our products and services, creating a MyPass account, subscribing to our mailing lists, registering for WiFi at the Venue, making a telephone booking or enquiry, completing a survey or taking part in promotional activities, applying for a job with us, engaging with us in our Events as part of a promotional activity, following the registration process prior to checking in at the Venue, or contacting us via a ‘contact us’ form, livechat or other means available on our Website or Mobile App, as part of an incident/ accident report.
- Depending on the Event section of our Website or Mobile App you are visiting and the activity you are undertaking, this information may include:
- your first name, last name, date of birth, nationality, gender, country of residence, city of residence, e-mail address, telephone number;
- your chosen marketing preferences and objections;
- your preferred language and information about your preferences or interests;
- general enquiry details and any other information or messages you decide to provide to us;
- if availing yourself of a special offer, a copy of the relevant ID required to demonstrate eligibility (for example if booking a hotel room with a ticket);
- if purchasing certain services or tickets at the Venue, this may also include biometric information (fingerprints), facial recognition, photograph/s and a copy of your Emirates ID and/or passport;
- first name, last name and date of birth for your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile (and where this option exists);
- your credit or debit card and transaction details if you make a payment for our products and services on our Website or Mobile App, which are provided directly to our payment solution provider via a secured connection (please note that we do not store your payment information or provide it to any other third parties, and neither does our third party provider).
- Information about children
Some of our entertainment events may cater to and provide exceptional and unique experiences suited to both children and adults. As part of these events, we may collect and process personal data including children’s data to facilitate the provision of our services. We make sure we only process your children’s data when it is necessary for us to do so. For instance, we may process your children’s data when it is provided while using our services. Such data may include information provided to us from you before entering the Venue, such as name, age and gender. Such data will also include your children’s image captured by our CCTV system during their visit at the Event. The legal basis for us processing this is to fulfil our contractual obligations towards providing you the requested services and pursuant to our legitimate interest in properly administering your children’s ability to use our services (for example, making adjustments to your children’s experience at the Event as necessary), to ensure that we provide a safe environment for our visitors and employees and to protect your legal rights, our legal rights and the legal rights of others.
- Information we collect indirectly
- In some cases, information about you may be provided to us by a third party. For example, this could include if a family member or friend has purchased a group pass or tickets on your behalf or has entered you into a competition. This may also include: our affiliated companies or partners (for example, your chosen travel agent, the other entities who use MyPass, or where you engage with services that we provide in conjunction with other companies, such as rewards or loyalty points programs), or social media or internet platforms (for example, by using your Facebook or Google account login details to sign into our Website, Mobile App, MyPass or WiFi service, where such facility is available).
- Depending on the Event, and the activity you are undertaking on our Website and Mobile App, this information may include the same information as that you have provided directly (as detailed within this section 2 above).
- Information we collect automatically
- Information that we may collect automatically via cookies and other location-based tracking mechanisms, when you are using our Website, Mobile App, MyPass or WiFi services. More information on the use of cookies is in section 7 below and in our Cookies Policy.
- Traffic data, location data, weblogs, communication data and the resources you access; for example, your IP address, device ID, device type, referrer URL, operating system and version, geolocation, browser type and browsing history.
- Campaign performance and engagement, including but not limited to information such as email opens, push notifications and SMS clicks.
- Certain CCTV devices at the Arena automatically use facial recognition technology to which law enforcement may require access
- Information we collect directly from you
- 1. Who is responsible for protecting your personal data?
- YBA is responsible for protecting your personal data. YBA (together with third party operator Flash Entertainment FZ LLC) manages and operates the Venue. Farah Experiences LLC (Farah) manages and operates the MyConnect platform.
Websites and mobile apps
YBA operates the Website and the Mobile App.
WiFi and MyPass
We collect your personal details on the Website, which is incorporated on the MyConnect platform. Farah operates the WiFi services at the Venue and at some of their Attractions via a centralised authentication service called 'MyPass', which allows the user to seamlessly connect to various online applications. For further information on WiFi and MyPass, please review sections 3 and 5 below.
As the entity responsible for collecting your information when you use our services, Farah is a data controller of your personal data, along with our affiliates and partners where you use MyPass to engage with their services (please review sections 3 and 5 below). In certain circumstances (for example, where you use MyPass as part of our affiliate's or partner's services and your information is solely hosted within our IT systems as part of providing the MyPass service), Farah may also be acting as a data processor for your personal data.
This Privacy Policy is additional to and is not intended to override other notices we may provide to you or the terms of any contract that you may have with us (for example, Wi-Fi or specific Event or ticket terms and conditions) or any rights you may have under applicable data protection laws. - 3. How do we use your personal data?
- To respond to you and perform the contract: We will use your information to process and respond to your requests, reservations or queries, when you register, subscribe or contact us, and to provide access to restricted parts of our Website or Mobile App, if required. Where you purchase our services, we use your information to enter and perform our contract with you.
- To improve our products and services: We use your information to provide content on our Website and Mobile App in the most effective way. Your information allows us to identify you as a user, remember your preferences and deliver an enhanced digital experience. Such data is not retained beyond your visit of the respective website page or mobile app, but may be kept in log files to allow us to maintain and improve our Website or Mobile App.
- To keep our services secure: Your information may be used to detect, investigate, prevent and rectify potential errors in our technology and against potential cyber-attacks or other abuse of our technology, and to prevent or mitigate any damages that may have been caused by such abuse.
- To provide WiFi services:
- Our Venue has complimentary WiFi service which is provided by Ipera Solutions, a third party service provider who act as a data processor on behalf of YBA via Farah. This Privacy Policy explains how we use your information; for information on how Ipera Solutions handle your data, please visit www.iperasolutions.com/privacy-policy
- Your information is used to provide the WiFi service and carry out analytics, and a log of all service usage activities is maintained for system performance, maintenance and security purposes. Please note that we do not correlate the user of the WiFi service with the website or content viewed.
- To use our WiFi service, we ask you to create a MyPass account (please review the MyPass section below). Upon registration, we collect your mobile ID, device type and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way. For example, this information allows your device to automatically connect to the WiFi and MyPass services without you having to manually connect to the network or service each time. In order to disable the automatic authentication, you can select ‘Forget this network’ from your WiFi or mobile device settings.
- To provide your MyPass (Unique Customer Identity): Our Website, Mobile App and WiFi services have the MyPass facility. Upon registration, we will collect your information to create a unique identifier for you called your MyPass, which is then used to authenticate you across the different services and enables you to enjoy a frictionless digital experience.
- MyPass is a centralised authentication service provided by Farah that allows you to seamlessly connect to various services throughout Abu Dhabi. This means that once you have created a MyPass at an available location or service in Abu Dhabi, you can use your MyPass to login at other available locations and services (for example, at the Venue, Websites or Mobile app where available, or at the www.yasisland.ae website and mobile app), without you having to register again at each location or service.
- In certain cases, we might use your location and activities for which you have used your MyPass for the purpose of creating a unique customer profile. For example, if you have connected to the Wi-Fi in a venue or Attraction using your MyPass and bought a ticket online for one of the Attractions, we will associate these activities to your MyPass.
- Further, as detailed at section 5, where you use MyPass your information may be shared with the other entities making use of MyPass.
- Where you log in to MyPass with your Facebook or Google account details, Facebook and Google will receive information about your activity on our Websites or Mobile App. For more details on the information that Facebook and Google receives and how they use this, please review their respective privacy policies at www.facebook.com/policy and www.policies.google.com.
- Marketing:
- If you have provided your consent by opting in on registration or when contacting us or purchasing our services, we may send you our latest updates, news and promotions by email, SMS, mobile notifications (only available via the Mobile App where you have opted in to receiving them), or occasionally contact you by telephone. You may withdraw your consent to receiving such materials at any time by using the [‘unsubscribe’] link in any communication received, or by contacting us at info@etihadarena.ae or by changing your marketing preferences within the account management function on the Website or Mobile App.
- Our servers automatically protocol the consent gathering process to enable us to evidence that you have consented. For this purpose, we will store the following information: email address, details of how and when consent was given, details of confirmation email sent and confirmation email clicked; including the date, time and IP address relating to the consent and clicked confirmation link, the wording of the consent and the information about the right to withdraw your consent at any time.
- If you have provided your consent to hear from other companies in our group or our partners, by opting in on registration or when contacting us or purchasing our services, you may also receive updates, news and promotions from such companies. Again, you may withdraw or amend your consent at any time by using the unsubscribe link in any communication received, by contacting us at info@etihadarena.ae, or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.
- Personalised content, advertisements and services
- Your personal data may be used to understand your customer journey and to provide you with personalised offers or advertisements. These offers or advertisements may be shown to you on our Website or Mobile App or the websites of third parties (for example, your chosen social media platforms).
- Where we have permission to send marketing materials (as set out under Marketing in this section), these personalised offers and advertisements may be included within those updates and will be in accordance with your chosen marketing preferences.
- Please note we do not carry out any automated decision making based (such as profiling) on your personal data.
- Promotional or other activities: If, at your discretion, you decide to take part in any promotional activities such as competitions, surveys or interactive features of our services, your personal data may be processed to administer the activity or enable participation.
- Notifications: We may notify you of any changes or updates to your current services or subscriptions. For example, security alerts or important support or administration messages about your services.
- Legal obligations: We may have to process your information to comply with legal or regulatory obligations, where required by applicable laws.
- Business analysis: We may use your information for our business purposes; for example, to carry out data analytics to assess consumer demands and trends.
- Internal business reasons: We may also use your personal data for other internal business reasons; for example, for training purposes.
- Aggregated or anonymised data: We may use your information to compile aggregated or anonymised data (data which does not identify you as an individual, such as statistical or demographic data), so that we can analyse and improve our products and services. However, if we combine aggregated data with your personal data so that it can identify you in any way, we treat the combined data as personal data and it will be used in accordance with this Privacy Policy.
- 4. What is the legal basis for processing your personal data?
- In most cases, we process your data at your request in order to enter into a contract with you and to perform our contractual obligations (for example, to process your booking and issue your tickets, or relaying important messages in relation to either the Venue or the Event organizer). If the processing is not related to a contract, we will process your information on one of the following basis:
- upon your explicit consent for us to do so (for example, when you have subscribed or opted into our mailing lists or promotions);
- as required to comply with relevant legal or regulatory obligations (for example, to resolve disputes or enforce contracts);
- as required to support the legitimate interests that we have as a business (for example, to carry out analytics and to improve and market our products and services), provided always that such processing is carried out in a way that respects your privacy rights.
- In most cases, we process your data at your request in order to enter into a contract with you and to perform our contractual obligations (for example, to process your booking and issue your tickets, or relaying important messages in relation to either the Venue or the Event organizer). If the processing is not related to a contract, we will process your information on one of the following basis:
- 5. Who do we share your personal data with?
- Service providers:
We may share your information with third parties who provide a service to us. We do this where it is necessary for the service provider to have access to your information and solely for the purpose of them delivering that service to us. An example of this is when you purchase a service from us your payment details are processed by a third party payment solution provider. Our service providers include:- IT companies (e.g. hosting providers)
- WiFi providers
- Payment solution providers
- Marketing or communication providers
- Developers
- Data analytics providers
- Survey or market research providers
- Professional advisers or auditors
- Regulators
- Insurers
- Event promoters, organizers or clients (including but not limited to):
- Flash Entertainment FZ LLC
- Offbroadway Entertainment FZ LLC
- Proactiv Middle East DMCC
- Portfolio Managing Events
- Department of Culture and Tourism Abu Dhabi
- LiveNation Middle East FZ LLC
- Green ME Events Organizing
- Ticketing partners (including but not limited to):
- VivaTicket DMCC Dubai Branch,
- VStar Multimedia LLC
- Ticketmaster Middle East FZ LLC; and
- Experience Hub – Sole Proprietorship LLC
- Sponsors and commercial partners
- Affiliates and partners
Where you use your MyPass to access services provided by our affiliates or partners (for example, by using MyPass to sign into their website, mobile app or WiFi service), we share your information with these entities for those services to be delivered, and those entities will have access for the purpose of data analytics.
If you opt in to receiving marketing communications from our affiliates or partners when selecting your marketing preferences on our Website or Mobile App, we will share the information required in order for those affiliates and partners to contact you in the ways you have chosen.
We also share information in connection with services we provide in conjunction with affiliates or partners (such as LoyLogic Rewards FZE); for example, to provide rewards or loyalty points programs and other benefits or services that you may wish to make use of. - Other third parties: We may also disclose your personal data:
- to our employees who require access to perform their responsibilities as part of their employment (for example, data may be accessible to certain types of persons involved with the operation of our services from our administration, IT, sales, marketing or legal teams);
- to any of the companies in our group, including our holding company and its subsidiaries, and their employees who require access;
- if required by applicable laws or regulations;
- to government or supervisory bodies or agencies in response to their legitimate requests, or where it is in our legitimate interests to do so, even if such disclosure is not mandatory under law;
- if you explicitly requested or authorised us to do so;
- in the event we sold part of our business, we would need to transfer your information to the acquiring company.
- Service providers:
- 6. Links to third party websites
- You may have accessed our website by clicking a link on a third-party website; for example, you may have clicked a link on one of our partners’ websites so that you could view “Yas Island Upcoming Events” and were then redirected to our Website. Similarly, our Website contains links to one of the Attraction websites.
We also integrate our Website and Mobile App with third party products (for example, Google Analytics, Facebook, Twitter) to enable us to measure the performance of our Website and website content, present personalised offers and enable you to share, like and recommend pages to others via social media.
We are responsible for protecting your personal data when you visit our Website but are not responsible for the websites of any third parties, and this Privacy Policy does not govern any third party websites. You are responsible for understanding how your personal data is used by third party websites and we recommend that you review the privacy policy on the relevant website. - 7. Transfers outside of the EEA
- As a business located outside of the European Economic Area (“EEA”), we process your information outside of the EEA and in some cases (as described in section 5), your information may be transferred to and processed by third parties who are also located outside of the EEA.
We will only transfer your information to such third parties where we have made arrangements to ensure that your personal data is treated securely in accordance with this Privacy Policy and applicable law. - 8. Cookies
- Our Website uses cookies to help us provide you with a better website and browsing experience, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies; most web browsers will automatically accept them but you can usually modify your browser settings to decline cookies if you wish to; however, this may prevent you from taking full advantage of the Website.
More detailed information on our use of cookies and the options available to you is contained within our Cookies Policy. - 9. Security
- We store your personal data in a centralised database hosted in the ‘Cloud’, and affiliates or Attractions that use MyPass may have access to this database where such entities make use of MyPass.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical and organisational security measures to safeguard and secure the information we collect.
You are responsible for maintaining the confidentiality of any password or account details (as may be applicable from time to time) and are fully responsible for all activities that occur under your password or account. - 11.How you can control your personal data
- If at any time you wish to unsubscribe or opt out from any communications we have sent you based upon your selected preferences, you may do so by using the one click unsubscribe link on those communications.
You can also contact us at info@etihadarena.ae.
If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate this. If you are not satisfied with the response or believe we are not processing your personal data in accordance with applicable law you can refer the matter to any competent data protection authority. - 12. Contacting us
- For any privacy related queries, you may contact us at any time at info@etihadarena.ae
- 13.Updates to this Privacy Policy
- We may change this Privacy Policy in whole or part at any time by updating this page and without prior notification to the extent permitted by applicable law. Please ensure you review this page from time to time to take notice of any such changes. Most changes are likely to be minor but for substantive changes, we may provide additional notice to you by either providing a pop-up notice or similar statement on our Website. Your further use of our services after a change to our Privacy Policy will be subject to the updated policy. We indicate at the bottom of the Privacy Policy when it was last updated.
- Cookie Settings
- You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button below:
- 1. Information We Collect
- When you visit our Website, we may automatically collect the following information: (i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. Our partners may also use such technologies to deliver advertisements to you as described below. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited.
We will use this information to: (i) administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; (ii) improve our Website to ensure that content is presented in the most effective manner for you and for your computer; (iii) allow you to participate in interactive features of our service, when you choose to do so; (iv) try out best to keep the Website safe and secure; (v) measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; (vi) make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.
If you no longer wish to receive our promotional emails, you may opt out of them by emailing info@etihadarena.ae.
Access And Retention Of Data Controlled By Our Customers: If you wish to access, correct, amend or delete inaccurate data, you should direct your query to info@etihadarena.ae.
We will retain personal data for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
How We Use Your Information. We use the information that we collect to operate and maintain our Website, send you marketing communications and respond to your questions and concerns.